Work/#001Logistics · 2026

Quote desk

for Bentala Logistik

Sales waited two days for every quote. We connected WhatsApp, the ERP price list and an AI agent, so a checked draft is ready before the customer puts the phone down.

  • AI agent
  • Business automation
  • ERP integration
2 days → 15 min
quote response time
+18%
win rate
0
manual steps

The problem

Every quote needed a price from the ERP, a stock check and a manager. Sales people copied numbers by hand, so customers waited about two days and many bought elsewhere.

What we built

  • An AI agent that reads the WhatsApp request and drafts the quote
  • A live link to the ERP price list and stock
  • One-tap approval for managers
  • A quotes dashboard for the sales lead

The result

A checked draft is ready about four minutes after the message arrives. The team now sends three times more quotes with the same people, and wins more of them.

2 days → 15 minquote response time
+18%win rate
0manual steps

How it went

01 · 2 weeksDiscoverInterviews, process map and one number to move.
02 · 3 weeksDesignClickable screens and a fixed scope.
03 · 8 weeksBuildTwo-week sprints with a demo every Friday.
04 · OngoingRunMonitoring, support and improvements.
We stopped chasing spreadsheets. Quotes now go out before the customer finishes their coffee.
Rina HartonoHead of Operations, Bentala Logistik
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